You will be able to edit the text before publishing. They keep breaking on us as well and we are not 'hard' on things. I'm not really sure how old this post is, but I had a *** break on my GE Cafe cook top. We experienced a broken *** on our GE Cafe range and had to pay $60.00 in order to replace it. Yourself. Apparently k-n-o-b is a rude word so you can't write it. GE Appliances is your home for the best kitchen appliances, home products, parts and accessories, and support. Free repair advice! It was a plastic *** At the same time our GE Cafe microwave which had undergone authorized GE repairs twice before ceased to work -- again. You will be automatically registered on our site. Your Precious Words: Totally disappointed with the cheap quality knobs.I see it as a scam to make money with parts that are bound to break in matter of weeks. Product defects in the GE Range allow the gas to be unintentionally turned on without first pushing in the knob, releasing dangerous natural gas fumes. Luckily, I took the initiative to register my products with model numbers and serial numbers after they were installed in my new house. Implied Warranty: Fitness for Particular Purpose. Where the seller at the time of contracting has reason to know any particular purpose for which the goods are required and that the buyeris relying on the seller's skill or judgment to select or furnish suitable goods, there is unless excluded or modified under the next section an implied warranty that the goods shall be fit for such purpose. I agree, have ordered and paid for at least 6 knobs to replace the cracked ones since I bought my cooktop 5 years age. Really a stupid engineering idea to put a plastic shaft in a metal frame and expect it to last. The knob stem was two long. 1. I was quickly successful in getting the replacement knobs for FREE. Private messages do not impact your company rating. Just got off the phone with Julia at GE Consumer Relations (800-386-**** x3674) and the best she could do was $75 plus tax for all the knobs with free shipping. Ge Appliances Range. They are a rip off and don’t care about consumers AT ALL. Same-day shipping and easy returns. Stoves are built with at least two 120 volts of AC power. $16.66. This diagram shows you how to do the repair, click it for larger view in a new window. Troubleshooting the touch pad is easy in most cases. I have the same issue those knobs keep breaking the plastic. The cost of replacement nobs is outrageous! I myself having an issue with my cafe cooktop I purchased mid 2017, the knobs were replaced once in 3/2018. Same here bought knobs 3 times already very uoset. It won't push - Answered by a verified Appliance Technician. So we were very careful with the knobs and it still broke one by one every 2 months. range cords), or removal of old appliances. Answer Katie, For a proper diagnosis, we would need you to please verify the model number from the units' I.D. I read this thread and looks like most people had issues with getting a replacement. Start by pressing the Start/Reset button and waiting. If you wish that your prior post be removed, submit a notarized letter. If you want your response En español Live Chat online. Its time to make appliances personal. Flange Thickness. Let the buyer beware. You can try to reach review author by writing a comment to the review or try one of our business solutions. Robin in NJ Type your message here. Plastic garbage!!!!! She was very graceful and very helpful. It stuck out. Yes agree there is a problem with these knobs. Uniform Commercial Code › U.C.C. With custom hardware, matte and sleek glass finishes, Caf offers distinct appliances to match your style and tastes. The knob is attached directly to the bad valve. Fixitnow.com Samurai Appliance Repair Man, http://www.repairclinic.com/PartDetail/Surface-Burner-Valve/WB21X5323/252638?RCAID=24038, Dryer accumulates excessive lint and takes a long time to dry a load of clothes. It creates a spark that ignites the gas to initiate the burner's flame. Consult your local authorized GE Appliance dealer for its prices. Burner Control Knob Replace WB03T10329, WB03X25889, WB03X32194, 4920893 4.4 out of 5 stars 144. In the meantime, GE really ought to do a recall and replace the bad knobs on all the GE Cafe ranges since it is a danger hazard once they crack--you aren't sure if the gas range is really off or not. I went to the support page on GE's website, clicked on live chat, and a customer service rep immediately joined the chat. I AM Very Disappointed. Score . Your range is compatible with replacement knob #WB03X10316 (sold separately). In the meantime, if you have a GE Cafe range, I suggest you check your GE Cafe range and see if you have the same plastic knobs (the photo in the link from the first post shows the knobs that we currently have). Knock on wood! It then took awhile (they seem to have a bad computer system since the customer service rep also took a long time and then told me the system was down and she had to call me back to verify the order....she did call back and had to take my credit card info all over again because the system didn't save the info), and, at the end, Audrey said that it would actually be $80 (she offered to ship overnight but I said standard mail would be OK, because I didn't want to be charged extra). They need more reinforcement around the shaft. General Electric WB31K10016 Gas Range Burner Grate, Black . tag since it will not come up for us as a valid model number. As a homeowner, you can troubleshoot common ignition problems with a … You're absolutely right about advising others to consider legal action. Hi - Cafe Gas Cooktop Knob Kit Model # CXCG1K0PMSS is not compatible with your GE Profile Gas Cooktop Model # PGP990SEN1SS. There might be complaints on other websites (such as home improvement stores' retail sites, Amazon, etc)....I haven't looked yet, but if I were being told to pay, I sure would. Free delivery. 9.5. I found the Power Boil knob for the Cafe model I have and ordered it. Model #CGS990SET3SS Ge Cafe If you can use a screwdriver and a wrench and can fog a mirror, you can do this repair! Username and password will be sent to you via email. Your Account. Score. I fixed all of mine buy adding a bronze 16mm x 10mm ID sleeve bearing, pressed on (carefully) using a vise and soft jaws. ROFL. Would You Like to Convert It Into Review? This diagram shows you how to do the repair, click it for larger view in a new window. Check Temperature Control Knob if using Temperature Cooking to make sure set temperature is higher than actual internal … If this is a new unit: Allow about 24 hours for the unit to cool down and stabilize after initial installation. When I was looking for a range there are two things that were a must have, we really wanted a Duel Fuel Range and we wanted a 36 inch range. Skeptical, I left my number/name since I didn't want to stay on hold on my cellphone. As I am typing this I am arguing with GE for the 4th time! I think that if GE representative you speak with refuses to ship replacement knobs for FREE, then demand to speak with supervisor. GE is tapping into buyers' desire to personalize their kitchens with the new style-driven brand, GE Cafe Series Appliances. I can not turn of the knobs to ignite my gas cooktop burner. My oven did the same exact thing. Very poor design, so frustrating and a safely hazard. 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